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Clanmil Blog

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One Size Doesn't Fit All

13th April 2016

By Darren Lynch, Clanmil Housing Officer

Building relationships and knowing our tenants is an important part of being a housing officer. Each family or person has their own set of circumstances that are unique to them and it's only through knowing the people that we can provide a service that's individual to that household. As the old adage should say - one size doesn't fit all.

As housing officers working in the social sector we do all of the normal housing management tasks - letting homes, collecting rents and managing tenancies - but what sets us apart is our focus on supporting the people living in the homes we provide to get the most they can from life. Listening to our tenants and understanding their hopes is vital to this work.

As with us all, my tenants experience ups and downs in life and it's only through knowing them and having a relationship based on trust that I'm in a position to help when times are tough. This often involves working with my colleagues in Clanmil and also other agencies that can help provide support such as MACs, Floating Support, Alternatives to name just a few.

Through my work I am privileged to have access to peoples' homes and lives and to share in their highs and lows - that exciting moment when they first walk through the door of their new home to the breakdown of a relationship, money worries or health issues. There are no two ways about it, life can be difficult, but through our intervention and with our partners we are here to help our tenants every step of the way.

For me the rewards of a job in housing far out-weigh the challenges. There is nothing quite like sharing in the sense of joy when a tenant moves into a longed for new home, seeing a family settle and grow - new babies, first days at school, teenagers moving on to further education and careers - or an older tenant enjoy their retirement with friendship and security in an independent living scheme.

This focus on the wellbeing of our tenants is what makes us different from other landlords. We're not just about houses. We're about homes. And providing a "leg-up" in life for those who need it.




Latest News

REMOVED GIVES A VOICE TO YOUNG PEOPLE'S EXPERIENCES OF THE NI SOCIAL CARE SYSTEM

Clanmil Housing Group welcomed local people to short performances of part of the play 'Rem...

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People living in Clanmil Housing's Balliniska Avenue and Heights, have come together to he...

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Pupils from four schools across Newtownabbey and North Belfast have taken part in UK Const...