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Our Latest News

CLANMIL IN BLOOM 2011 WINNERS

The annual Clanmil in Bloom competition encourages a sense of pride in the green spaces...

LORDS OPPOSE GOVERNMENT'S 'BEDROOM TAX'

Last night, a cross-party coalition of Peers voted against the Government’s under-occupati...

£24MILLION HOUSING SCHEME OPENS DOORS TO NEW RESIDENTS

Social Development Minister Nelson McCausland has handed over the keys to residents at one...

What our tenants say

Best Value

Best Value is a process through which the Association aims to continuously improve the services its provides to its customers - a Best Value Forum has been formed to oversee this process across the Association.

The Association has prepared a Five Year Action Plan which specifies those areas of our work that will be subject to review – if anyone would like to find out details of service reviews that have taken place, or service areas that will be subject to a Best Value Review, please contact the Association’s Communications and Health and Safety Officer, Jim Pow.

The following Best Value reviews have been completed to date:-

  • Treasury Management
  • Risk Management
  • Neighbour Nuisance
  • Complaints
  • Pets
  • Rent Arrears
  • Approval of purchase invoices
  • Recruitment and Selection
  • Provision of financial information to internal users