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The way in which you dispute a social security decision has changed as of 23rd May 2016.
If you disagree with a social security benefit decision or overpayment request you will now have to ask the office in question to formally reconsider the decision. This is known as a mandatory reconsideration.
If this decision is upheld and you still disagree, you then have the opportunity to appeal this. You will have to register your appeal after mandatory reconsideration directly to the appeals service. This is a slight change as beforehand you could have lodged your appeal with your local social security agency department.
These new rules apply to any social security decisions issued after 23rd May 2016.
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