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Performance Information 2010/2011

Here we have presented extracts from our annual report to keep you informed about how we are performing.

House Sales

Total no of House Sales

Housing Stock at 31 March 2011

Voids

	Average void period – general needs	11 days
	Average void period – independent living	54 days
	Average void period – supported housing	87 days

Lettings

Compliments

Total number of Compliments Received

Complaints

	Total no of Complaints Recorded	82
	Total no of Complaints Resolved (by 31st March)	81
	Property Services comprising:
	Defects	1
	Landscaping	1
	Repairs	53
	Development	4
	Adaptations	0
	Staff	7
	Allocations	4
	Service Charge	4
	Compensation	0
	Rent	0
	Security	4
	Health and Safety	2
	Others	2

Rent Arrears at 31 March 2011

	Housing Schemes	Housing with Care
Rent & other charges to be collected	£10,071,125	£938,520
Arrears (not including outstanding housing benefit/Supporting People Funding)	£247,088	£21,290
Arrears as % of rent due	8.22%	3.07%
Void losses	£457,850	£38,377
Voids as % of gross total charges	4.35%	4.09%

Of a total of 12,951 repair requests issued, 12,205 (94.2%)
were completed within the target timescale

	Repairs Requests issued	Repairs completed within timescale	%
Immediate 4 hours	2,422	2,290	94.5%
Emergency 24 Hours	1,965	1,862	94.7%
Urgent 4 working days	5,061	4,658	92%
Routine 28 working days	3,503	3,395	96.9%

Development at 31 March 2011

Expenditure on Maintenance

	Response	£1,066,415
	Planned & Cyclical	£526,461
	Major Repairs	£1,202,822
	Maintenance Administration	£408,659
	TOTAL	£3,204,357