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Latest News

A Fun Filled August for Newtownabbey Kids

Young people from Clanmil Housing's Shared Housing development at Felden in Newtownabbey a...

Top Regulatory Rating for Clanmil

Clanmil has been awarded the highest possible rating by its regulator, the Department for ...

Closing of the Statutory House Sales Scheme

On 28 August 2022 the statutory House Sales Scheme for Clanmil customers will permanently ...

UNHAPPY WITH OUR SERVICE?

We aim to provide the best possible service but sometimes we can make mistakes, or circumstances beyond our control can affect our service.
If things go wrong, please let us know so that we can put them right.
If you feel you have received poor service from us, you can make a complaint.

A complaint might be about:

  • the standard of services provided
  • delays in our response to your enquiries or requests for a service
  • staff performance or attitude
  • failure by us to follow our policies or legislation, including on equality grounds

If you make a complaint, we will:

  • deal with your complaint quickly
  • apologise, provide an explanation and seek to find a solution when things have gone wrong
  • communicate the outcome clearly to you
  • learn from your complaint and improve our service to you

For further information please download the complaints policy:

Complaints policy quick read

Full complaints policy

or email customerfeedback@clanmil.org.uk





Read how we performed on complaints in 2019-20

Latest News

A Fun Filled August for Newtownabbey Kids

Young people from Clanmil Housing's Shared Housing development at Felden in Newtownabbey a...

Top Regulatory Rating for Clanmil

Clanmil has been awarded the highest possible rating by its regulator, the Department for ...

Closing of the Statutory House Sales Scheme

On 28 August 2022 the statutory House Sales Scheme for Clanmil customers will permanently ...