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Latest News

Coronavirus - office closures, home visits and repairs

In line with Government guidance aimed at slowing the spread of Covid-19 (Coronavirus) in ...

Gabriel and Grace Come Up with A Winner

Work is almost complete on the construction of Clanmil Housing Group's 20 much needed new ...

Clanmil Plants 1400 Native Trees in One Week

Northern Ireland housing association, Clanmil Housing Group, is partnering with the Trees...

UNHAPPY WITH OUR SERVICE?

When things go wrong, we want to know so that we can look into the problem and put things right.


Complaints Policy

Read our Complaints Policy here

Some examples of things you can complain about:

  • Dissatisfaction with standards or the quality of our services
  • Delays in responding to enquiries or not acting on a request for a service
  • Poor staff attitude or performance e.g. not calling back or responding to enquiries
  • Failure to follow our agreed policies, procedures, legislation or contractual obligations without good reason

If your complaint does not fit into one of these categories, please contact our Business Assurance Team for advice at Complaints@clanmil.org.uk.


How to Make a Complaint

Click here to make a complaint


How we will Deal with your Complaint

When we receive your complaint, we will respond within 3 days to confirm that we have received it. We will respond with a solution within 10 working days.

Depending on the nature of the complaint, sometimes a response may not be possible within 10 working days. Where this is the case, we will advise you, and keep in regular contact with you, until the complaint is resolved.

Latest News

Coronavirus - office closures, home visits and repairs

In line with Government guidance aimed at slowing the spread of Covid-19 (Coronavirus) in ...

Gabriel and Grace Come Up with A Winner

Work is almost complete on the construction of Clanmil Housing Group's 20 much needed new ...

Clanmil Plants 1400 Native Trees in One Week

Northern Ireland housing association, Clanmil Housing Group, is partnering with the Trees...