Text size: A A A

Latest News

SURPRISE GLENTORAN VISITOR WISHES JEAN A HAPPY SOCIALLY DISTANCED 100th BIRTHDAY

People living at Giboney House housing with care in south Belfast have not let lockdown st...

Join Our Board

The Best journeys start with a single step. Take that step with us and join our Board ...

Clanmil's Jonathan is a NIFHA 'Housing Hero'

In September, Clanmil participated in a campaign led by the Northern Ireland Federation of...

UNHAPPY WITH OUR SERVICE?

We aim to provide the best possible service but sometimes we can make mistakes, or circumstances beyond our control can affect our service.
If things go wrong, please let us know so that we can put them right.
If you feel you have received poor service from us, you can make a complaint.

A complaint might be about:

  • the standard of services provided
  • delays in our response to your enquiries or requests for a service
  • staff performance or attitude
  • failure by us to follow our policies or legislation, including on equality grounds

If you make a complaint, we will:

  • deal with your complaint quickly
  • apologise, provide an explanation and seek to find a solution when things have gone wrong
  • communicate the outcome clearly to you
  • learn from your complaint and improve our service to you

For further information please download the complaints policy:

Complaints policy quick read

Full complaints policy

or email customerfeedback@clanmil.org.uk

Latest News

SURPRISE GLENTORAN VISITOR WISHES JEAN A HAPPY SOCIALLY DISTANCED 100th BIRTHDAY

People living at Giboney House housing with care in south Belfast have not let lockdown st...

Join Our Board

The Best journeys start with a single step. Take that step with us and join our Board ...

Clanmil's Jonathan is a NIFHA 'Housing Hero'

In September, Clanmil participated in a campaign led by the Northern Ireland Federation of...