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Latest News

Clanmil Chief Executive to retire after over 30 years at the Top

Clanmil Housing Group Chief Executive, Clare McCarty has announced her plans to retire at ...

A Fundamental Review of Social Housing Allocations

The Department for Communities has published the outcome of its consultation on a fundamen...

NEW LIFE FOR CITY CENTRE BUILDING

Work has started on the redevelopment of a derelict building in Waterloo Street in Derry C...

UNHAPPY WITH OUR SERVICE?

We aim to provide the best possible service but sometimes we can make mistakes, or circumstances beyond our control can affect our service.
If things go wrong, please let us know so that we can put them right.
If you feel you have received poor service from us, you can make a complaint.

A complaint might be about:

  • the standard of services provided
  • delays in our response to your enquiries or requests for a service
  • staff performance or attitude
  • failure by us to follow our policies or legislation, including on equality grounds

If you make a complaint, we will:

  • deal with your complaint quickly
  • apologise, provide an explanation and seek to find a solution when things have gone wrong
  • communicate the outcome clearly to you
  • learn from your complaint and improve our service to you

For further information please download the complaints policy:

Complaints policy quick read

Full complaints policy

or email customerfeedback@clanmil.org.uk





Read how we performed on complaints in 2019-20

Latest News

Clanmil Chief Executive to retire after over 30 years at the Top

Clanmil Housing Group Chief Executive, Clare McCarty has announced her plans to retire at ...

A Fundamental Review of Social Housing Allocations

The Department for Communities has published the outcome of its consultation on a fundamen...

NEW LIFE FOR CITY CENTRE BUILDING

Work has started on the redevelopment of a derelict building in Waterloo Street in Derry C...